Ciara Janay began her career in data as a Social Media Moderator at General Motors in November of 2018. In her position she sorted GM’s owned and earned social media content to different swimlanes and stakeholders. While a moderator, Ciara was recognized for her accuracy reporting on the the companies artificial intelligence routing of earned social content.

In January of 2020, this work pivoted Ciara into her current position as the Social Media Care Analyst in which she reports daily on behalf of the team to internal and external stakeholders. She maintains a reporting pipeline calendar and prepares ad-hoc analyses specific to activations, campaigns and launches of social media content. Since starting her position, she has taught herself several programs and languages such as Power BI, Oracle BI EE, SQL and DAX, as well as worked on projects defining team KPIs and designing dashboards for global social care markets. 

Ciara’s analyst expertise combined with her creative background kickoff investigations and unique solutions to business problems.